cd44's Privacy Policy

This privacy policy applies to all users of the cd44bet platform. It takes effect whenever you browse the cd44 website, create an account, or use any of our services. cd44bet operates an online gaming and sports betting platform for Bangladeshi users, and through this policy we aim to clearly explain to users how their personal information is handled.

You can read our About cd44 page to learn more about the platform's goals and services. This privacy policy should be read together with cd44's Terms and Conditions — both documents together give a complete picture of your rights and responsibilities.

In this policy, "we", "our", or "cd44" refers to the entity operating the cd44bet platform. "User" or "you" refers to any person who is using or intends to use this platform.

This policy has been drawn up in Bengali and is consistent with the digital security and privacy guidelines currently in effect in Bangladesh. It may be revised from time to time to keep pace with advances in technology or changes in law.

cd44bet collects user information in two ways: (a) information provided directly by the user, and (b) information collected automatically while using the platform.

2.1 Directly Provided Information

During account registration and use of our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport number (for identity verification)
• Residential address
• Payment information (bKash, Nagad, Rocket, Upay account numbers or bank details)
• Information provided during live chat or email contact

2.2 Automatically Collected Information

When you access the cd44 platform, certain information is collected automatically:

• IP address and device type
• Browser version and operating system
• Session duration and list of pages visited
• Referral URL and search terms
• Login time, betting activity, and transaction history

2.3 Information Received from Third Parties

Where necessary for identity verification, fraud prevention, or payment processing, we may receive required information from trusted third-party organisations. Such information is always transferred securely and used only for the specified purpose.

cd44bet uses collected information only for lawful and clearly defined purposes. The main purposes are set out in detail below:

3.1 Account Management and Service Delivery

• Creating, verifying, and maintaining accounts
• Processing deposits, withdrawals, and other financial transactions
• Providing bonuses, cashback, and VIP benefits
• Keeping gaming and betting services running

3.2 Security and Compliance

• Detecting and preventing unauthorised access to accounts
• Preventing financial fraud and money laundering
• Enforcing the requirement not to provide services to anyone under 21
• Preventing the creation of multiple accounts

3.3 Communication and Support

• Providing customer service via live chat and email
• Sending important account-related notifications
• Transaction confirmations and security alerts
• Informing users about policy changes

3.4 Platform Improvement

• Analysing user preferences and behaviour to improve services
• Resolving technical issues and optimising performance
• Supporting the planning of new games and features

cd44bet applies industry-standard security measures to protect user data. Our servers are secured with SSL encryption and sensitive information is always stored in encrypted form.

4.1 Technical Security Measures

• 256-bit SSL encryption used for all data transfers
• Server protection via firewall and anti-intrusion systems
• Regular security audits and vulnerability testing
• Backup systems and disaster recovery planning
• Passwords stored in the database in hashed and salted form

4.2 Access Control

cd44 staff may only access the information necessary to carry out their duties. All internal data access is logged and reviewed on a regular basis. Strict disciplinary measures are in place for any breach of confidentiality.

4.3 Data Retention Period

Certain information is retained for a specified period while an account is active and, after it is closed, in accordance with applicable legal requirements. Financial transaction records may need to be kept for an extended period due to legal obligations. Once no longer needed, data is deleted securely.

cd44bet does not sell users' personal information to third parties for commercial purposes. However, information may be shared in specific situations necessary for operating our services:

5.1 Service Providers

We work with trusted third-party service providers for payment processing, identity verification, technical infrastructure, and customer service management. These organisations receive information only for specific tasks and are also bound by confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose information in response to court orders, lawful requests from government authorities, or applicable law. In such situations we provide only the minimum information required.

5.3 Fraud Prevention

To detect and prevent financial fraud, we may share limited information with banks and payment service providers. This is done solely in the interest of protecting the user.

5.4 What We Do Not Do

• Information is not sold for advertising purposes
• Information is not shared with unnecessary third parties
• Information is not used for marketing purposes without the user's consent

The cd44bet website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

6.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security — without these the platform cannot function properly.
• Functionality Cookies: Store your language preference, display settings, and other personalisation options.
• Analytics Cookies: Used to understand which pages are visited most and how users navigate the platform.

6.2 Cookie Control

You can control or disable cookies through your browser settings. However, disabling essential cookies may limit some features of the platform. Most modern browsers offer options for managing cookies.

cd44bet respects each user's rights over their personal information. You have the following rights:

7.1 Right to Access

You can request from cd44 at any time to find out what information we hold about you and for what purpose it is being used.

7.2 Right to Rectification

If your profile contains incorrect or outdated information, you can request that it be corrected. Many details can be updated directly in your account settings, or you can contact our support team.

7.3 Right to Erasure

In certain cases you may request that your information be deleted. However, some information may need to be retained due to legal obligations or ongoing investigations.

7.4 Right to Data Portability

You may request your personal information in a structured, commonly used format.

7.5 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can update your account settings or let our support team know.

To exercise any of your rights or for more information, you can find answers to relevant questions on our FAQ page or contact our support team directly.

cd44bet strictly prevents anyone under 21 from accessing all services. Our platform does not knowingly collect information from anyone under 21. Age verification is a mandatory step during account registration.

If we are informed or notice that a minor has opened an account using false information, that account will be closed immediately and all related information will be deleted. You can find more details on this in our Responsible Gaming guidelines.

If a parent or guardian believes that their child under 21 is using our platform, please contact our support team immediately. We will act promptly.

cd44bet places the highest importance on protecting financial information. During deposits and withdrawals, your bKash, Nagad, Rocket, Upay, or bank account details are transmitted via a secure encrypted connection.

9.1 Payment Information Security Guidelines

• No cd44 staff will ever ask for your payment PIN or password — if anyone asks, it may be fraud.
• After each transaction, the full account number is automatically masked, showing only the last few digits.
• OTP verification is in place for every transaction.
• An alert is automatically issued if suspicious activity is detected.

9.2 User Responsibilities

Alongside the platform's security measures, you also have some responsibilities: use a strong password, do not share your password with anyone, avoid logging in on public Wi-Fi, and log out at the end of your session.

cd44bet reserves the right to change or update this privacy policy as needed. If there are significant changes to the policy, we will notify users in the following ways:

• A notice will be displayed on the platform.
• A message will be sent to the registered email address.
• The "Last Updated" date at the top of this page will change.

Continuing to use the platform after any changes will indicate that you have accepted the revised policy. It is therefore recommended that you visit this page from time to time to stay informed about updates.

Alongside the privacy policy, it is also important to regularly review our Terms and Conditions, as both documents together give you a complete picture of your rights and responsibilities.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our support team is available 24 hours a day, 7 days a week to assist in Bengali and English.

Once we receive your request, we will try to respond as quickly as possible. For complex requests, we may need to verify some additional information.